Customer Service

Greater customer expectations continually raise the bar on insurance carriers efforts to maintain 100% customer satisfaction. The advantage of having another set of hands and support to help our customers remain compliant with the latest rules and regulations is priceless and policyholders applaud the prompt attention from a vigilant team of professionals.

Safety & Security

The CMS operations feature the latest technology available for building, occupant and technical security. Data transfer and communications are accurate, rapid and secure. Catastrophe claims are expected to grow as the population expands and CMS operations is ready. All transactions are handled with the highest security, and that is a promise to our clients.

High volume claims processing solutions:

• Personnel proficient in various software applications
• Flexible staffing schedules that are relative to the ebb and flow of claim numbers
• Dedicated source for technical equipment, services and support personnel
• Dedicated source for telecommunications equipment, services and support personnel
• Spontaneous disaster recovery procedures and backup systems to insure uninterrupted operations

Single or Multi-shift Operations

Flexible administrative assistants who aid in the professional handling of claims resulting from any number of events